Customer service

Return policy

All sales are final because part of the profits is given back to non-profit organization.  There are no exchanges and no refunds.

Order processing

Every order is processed with 2-3 business days.  The delivery time depends on the recipient’s address and can generally take up to 5-7 business days.  Please note that any orders received during the weekend or on a holiday will be processed the following business day.


Free shipping for any order over $65 before taxes.  For an order below $65, the shipping fee depends on the shipment’s weight and size and recipient’s address.


We are a company with ecological awareness.  All packages will be sent out without overpacking with shipping supplies.  This is how we play our part in helping the planet.

Tuque à pompon Soberstar Original

Tuque et pompon Soberstar, c'est le temps!

Hat and Pompom Soberstar, it's time!